Our Policies
Free 20-Minute Screening | Over 25 Years of Experience
Free 20-Minute ScreeningOver 25 Years of Experience
Free Screening Policy
We require you to schedule an appointment for a free screening before joining the classes or starting sessions with our Pilate instructors. We can provide a good fit between your needs and goals only if you attend the screening. Besides discussing your needs and interests, we can address your concerns or answer your questions and conduct a brief assessment. You can try using the Pilate reformers and apparatus during the screening.
Cancellation Policy
Class Cancellation Policy
Class cancellation MUST be provided at least:
- 24 hours prior to start of class
Tuesday - Thursday
- 48 hours prior to the start of class
Monday and Saturday
We will make an exception to this rule ONLY IN THE CASE OF COMMUNICABLE illness. We would prefer you to rest and get well at home without sharing! ☺
A client may substitute another class WITHIN THE SAME WEEK, without charge, if the cancellation is less than the required notification period.
If less than the required notification time period is given, full charge for the missed session will be assessed.
There will be no exceptions.
For Example:
- 9AM Tuesday class must be canceled by 9AM Monday
- (24 Hours Notice)
- 9AM Saturday class must be canceled by 9AM Thursday
- (48 Hours Notice)
Payment Policy
We require payment before or at the time of your appointment. We accept cash, checks and most major credit cards. We regret that we don't accept American Express at this time.
Insurance Policy
We are an out of network provider and do not accept insurance.
Cell Phone Policy
You have to keep your cell phone in silent while you are inside the studio.
Clothing Policy
Please wear comfortable clothing. You should be able to move in your clothing but nothing should be too loose. We ask that you leave your shoes at the door. Socks are optional. Please leave dangling jewelry at home - no necklaces, bracelets or large earrings for safety.
*In cases of a contagious illness, we advise you to rest and stay home. We will make an exception to this policy at that time.
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